VHIS e-Claim: Complete a Medical Claim in 5 Minutes With MyCigna HK App

Many people perceive medical or hospitalization claims to be complicated and frustrating. While most insurers offer e-claim services, do you know the exact procedures and how long they take? At Cigna Healthcare, making a claim is simple and hassle-free with the MyCigna HK e-claim service. If you're covered under a VHIS policy, it's worth exploring how easy e-claiming can be.

What Is the Benefit Limit of Cigna E-Claim?

Every medical plan has a benefit limit. However, it is expected that medical expenses exceed the limit when there is a medical emergency. For Cigna VHIS Series Flexi Plan (Superior), all eligible expenses incurred during treatment courses are covered with an annual benefit limit of HK$ 30 million.

How to File a Claim Via MyCigna HK?

Cigna Healthcare makes claims simple. With MyCigna HK App, you could finish the claiming process in just three easy steps.

1. Cigna Healthcare’s policyholders can enter claim details on the MyCigna HK App.
2. Upload photos of your related proofs and supporting documents.
3. After the claim has been processed, we will reimburse you directly to your bank account.

Supporting Documents For Filing A Claim

When submitting a claim through MyCigna HK App, please have the below documents ready: Below required documents must be received within 90 days from the date on which medical expense were incurred (Please refer to actual policy terms and conditions).

MyCigna HK: A Step-By-Step User Guide

MyCigna HK offers fast, easy access for policy management. Customers can now use mobile app to make a claim anytime, anywhere.

1. Download the MyCigna HK App
   • Smartphones and Tablets: Search “MyCigna HK” on Google Play or App Store to download the app
2. Register or log in
   • Log in or register a new account
   • Register a new account with a few simple details, including your HKID number/passport number and date of birth
3. Submit a Claim
   • Choose “Claim” at the bottom navigation bar of the home screen. From here, click “Submit a Claim”
   • Choose the insured person and his or her plan
   • Fill in and confirm the bank account of the policyholder to receive the payment
   • Fill in and confirm the hospital and doctor’s information
   • Attach your supporting documents and email the hospitalization form to yourself or directly to your doctor for processing
   • You may sign with an e-signature on your mobile or tablet

Cigna E-claim Is Applicable to All Plans

Apart from VHIS, you could also use the e-claim service for claiming other plans.

• Waiver of Premium due to Critical illness
• Outpatient / Maternity Cost

While some insurers do not support e-claims of outpatient coverages, MyCigna HK offers you a secure online platform to handle all claims under VHIS and other policies.

MyCigna HK’s e-claim service makes claims simple and easy. With your mobile and e-medical card, you could enjoy Cashless Medical Services and focus on recovery. Cigna VHIS Series Flexi Plan (Superior) delivers the best combination of price, coverage and value-added services. You can rest assured that you can anticipate and afford every dollar of your medical expenses, making our voluntary health insurance plans the smartest choice. Click here to learn more.

Sources:

1. Voluntary Health Insurance Scheme - Cigna Healthcare
2. Insurance Claims Procedure | Cigna Healthcare