Customer Service Department
|Telephone:||(852) 2560 1990|
|Fax:||(852) 2886 3722|
|Address:||16/F, 348 Kwun Tong Road,
Kwun Tong, Kowloon, Hong Kong
|Important Notice||In view of the latest development related to COVID and to reduce the risk of virus spreading, our customer service counter will be suspended until further notice. We strongly recommend customers use our online self-help services on MyCigna to access your policy information, submit claims, find doctors and request policy changes. You can login here or download MyCigna app from the app store.
You may also call our Customer Service Hotline at 2560 1990 or contact us via live chat on our website during office hours. Thank you.
Feedback and Complaints
We are committed to providing excellent customer experience to you. We appreciate your valuable feedback for improving our entire service standard. If you are dissatisfied with our products or services, please let us know by email, post or hotline service listed below. We will acknowledge you within 1 working day upon receipt of your enquiry.
Address: 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Telephone: (852) 2560-1990 (Individual policy)
(852) 2539-9215 (Group policy)
We also are committed to addressing all complaints fairly. However, if you are not satisfied with our handling of your complaint, you may forward the matter to the following independent investigation parties for deliberation.
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Address: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Telephone: (852) 2520-2728
Fax.: (852) 2520-1967
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
Address: 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Telephone: (852) 3899-9983
Fax.: (852) 3753-3812
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Address: Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Telephone: (852) 2529-8900
Fax.: (852) 2529-8982