Customer Service Department
|Telephone:||(852) 2560 1990|
|Fax:||(852) 2886 3722|
|Address:||16/F, 348 Kwun Tong Road,
Kwun Tong, Kowloon, Hong Kong
|Important Notice||In view of the latest development related to COVID-19 and to reduce the risk of spreading the virus, our customer service counter will be suspended until further notice. We strongly recommend customers use our online self-help services on MyCigna to access your policy information, submit claims, find doctors and request policy changes. You can login here or download MyCigna app from the app store.
You may also call our Customer Service Hotline at 2560 1990 or contact us via live chat on our website during office hours. Thank you.
Complaint and Feedback
We are committed to providing excellent customer experience to you. We greatly appreciate your feedback as it will help us enhance our services. If you have any comments or complaints with our products or services, please contact us through the various ways listed here. We will provide you a verbal acknowledgement within 1 working days upon receipt of your enquiry.
Mail: 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Tel: (852) 2560 1990 Individual policy / (852) 2539 9215 Group policy