Cigna Customer Service | Insurance Supports & Services in Hong Kong

Customer Service

HERE TO ASSIST YOU

Customer Service Department
Medical & Health Products
Telephone: (852) 2560 1990
Email: enquiryhk@cigna.com
Fax: (852) 2886 3722
Address:
16/F, 348 Kwun Tong Road,
Kwun Tong, Kowloon, Hong Kong
Personal Accident, Supplemental Health and Life Insurance Products
Telephone: (852) 2992 7120
Email: enquiryhk_chlife@chubb.com*

*From 1 July 2022, the personal accident, supplemental health, and life insurance business of Cigna in Hong Kong becomes part of Chubb. This has no impact on Cigna health products and customers purchasing such products. Please check our press release for details.

Important Notice In view of the current development of
COVID-19 and to reduce the risk of spreading the virus, our customer service counter will only provide services for customers who have made an appointment. All visitors are required to provide a negative result from their rapid antigen test (RAT) taken on the day of visit and complete a health declaration form at the reception. Thank you for your cooperation.

We encourage customers to use our online self-help services via MyCigna to access your policy information, submit claims, find doctors or request for policy changes. You can login here or download the MyCigna app from App Store or Google Play.

You may also call our Customer Service Hotline at 2560 1990 (medical & health product enquiries) or 2992 7120 (life, accident, critical illness and supplemental benefits enquiries) or contact us via the live chat function on our website during office hours. Thank you.
required field

Feedback and Complaints

We are committed to providing excellent customer experience to you. We appreciate your valuable feedback for improving our entire service standard. If you are dissatisfied with our products or services, please let us know by email, post or hotline service listed below. We will acknowledge you within 1 working day upon receipt of your enquiry.

Address: 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

Email: hk.complaint_mgmt@Cigna.com

Telephone: (852) 2560-1990 (Individual policy)

                   (852) 2539-9215 (Group policy)

 

We also are committed to addressing all complaints fairly. However, if you are not satisfied with our handling of your complaint, you may forward the matter to the following independent investigation parties for deliberation.

 

Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

Address: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

E-mail: icb.enquiry@icb.org.hk

Telephone: (852) 2520-2728

Fax.: (852) 2520-1967

 

Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)

Address: 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

E-mail: complaints@ia.org.hk

Telephone: (852) 3899-9983

Fax.: (852) 3753-3812

 

Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)

Address: Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

E-mail: vhis_enquiry@fhb.gov.hk

Telephone: (852) 2529-8900

Fax.: (852) 2529-8982