Submit A Claim

To make a claim to your policy, please download “MyCigna HK” app from the App Store or Google Play store and register user account to access it.

When submitting a claim through MyCigna HK, please have the below documents ready.

Hospitalization / Medical Expenses Claim

Below required documents must be received within 90 days from the date on which medical expense were incurred (Please refer to actual policy terms and conditions).

• Completed Claim Form (Part I)
• Attending Physician Statement completed by your attending doctor (Part II of the Claim Form)
• Medical Receipt(s)
• Hospital statement of charges / invoice / bill with breakdown of charges
• Hospital Discharge Summary or any document(s) issued by doctor/hospital with diagnosis proof
• Identity card copy of the Policyholder
• If you have submitted a claim to other insurer(s), please provide a copy of the relevant Compensation Breakdown

Cashless Medical Service

For application of Cashless Medical Service prior to hospitalization, please ensure you have your admission note ready. However, if you don't have one available, you can still submit Pre-Authorization Application for Cashless Medical Service Form (Guarantee of Payment) to us.

It will take 5 working days for us to review your application upon receipt of your successful submission. The application must be submitted to us for approval prior to the treatment.

Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please feel free to contact either of following:
- Your Financial Consultant
- Cigna Customer Service Hotline : (852) 2560 1990 during office hours (Mon – Fri, 0900 - 1900, except Public Holidays).
- Cigna HealthFirst 24 hours Hotline at (852) 8100 3209 (applicable to Core, Choice and Cathay Premier)
- Cigna HealthFirst Elite 24 hours Hotline at (852) 8100 3269 (applicable to Elite)
- HealthFirst Elite 360 24 hour hotline at (852) 8107 0600
- Cigna VHIS Series Hotline at (852) 8100 1480

To make a claim to your policy, please download “MyCigna HK” app from the App Store or Google Play store and register user account to access it.

When submitting a claim through MyCigna or the app please have the below documents ready:

Below required documents must be received within 90 days from the date on which medical expense were incurred (Please refer to actual policy terms and conditions).

• You will need to have your doctor completing an Accident or Medical Expenses Doctor Form (sample)
• Medical receipts
• Statement of charges from the hospital/ Hospital Invoice or Bill / Hospital charges breakdown list
• Hospital Discharge Summary or any document issued by doctor/ hospital with diagnosis
• Identity card copy of the Policyholder
• if you have submitted a claim with another insurer, then you will also need a copy of the Compensation Breakdown from the other insurer(s)

Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please feel free to contact either of following:
- Your Financial Consultant
- Cigna Customer Service Hotline : (852) 2560 1990 during office hours (Mon – Fri, 0900 - 1900, except Public Holidays).
- Cigna HealthFirst 24 hours Hotline at (852) 8100 3209 (applicable to Core and Choice)
- Cigna HealthFirst Elite 24 hours Hotline at (852) 8100 3269 (applicable to Elite)
- HealthFirst Elite 360 24 hour hotline at (852) 8107 0600

To make a claim to your policy, please download “MyCigna HK” app from the App Store or Google Play store and register user account to access it.

When submitting a claim through MyCigna HK, please have the below documents ready.

Critical Illness Claim

Below required documents must be received within 180 days after the date of the event or first diagnosis of the illness (Please refer to actual policy terms and conditions).

• Completed Critical Illness Claim Form (Part I)
• Attending Physician Statement completed by your attending doctor (Part II of the Claim Form)
• Hospital Discharge Summary or any document(s) issued by doctor / hospital with diagnosis proof (If applicable)
• Identity card copy of the Policyholder / Insured Person
• Copy of all histopathological reports (Applicable to cancer / early-stage malignancy)
• Copy of CT scan and MRI reports (Applicable to stroke)
• Copy of all reports such as ECG, exercise stress test, echocardiogram, enzymes assays, angiograms, coronary angiography reports etc. (Applicable to heart disease)
• Copy of all relevant laboratory test, imaging and diagnostic test reports (If applicable)

Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please feel free to contact either of following:
- Your Financial Consultant
- Cigna VitalGuard Customer Service Hotline : (852) 2233 4888 (Mon – Fri, 0900 - 1730, except Public Holidays).