Cigna Hong Kong Claims - Insurance Claims Procedure & Forms

Make a Claim

Step by Step

MyCigna HK offers fast, easy access for policy management. Our customers can now use the mobile app or secure online portal for policy review, claim requests, help locating network clinics, or convenient purchase of new Cigna products. Watch MyCigna Video Tour Now!

Please login to our customer portal at www.mycigna.com.hk or download our MyCigna HK application from the App Store or Google Play store.

When submitting a claim through MyCigna HK, please have the below documents ready.

Hospitalization / Medical Expenses Claim

  • Attending Physicion Statement completed by your attending doctor
  • Medical Receipt(s)
  • Hospital statement of charges / invoice / bill with breakdown of charges
  • Hospital Discharge Summary or any document(s) issued by doctor/hospital with diagnosis proof
  • Identity card copy of the Policyholder
  • If you have submitted a claim to other insurer(s), please provide a copy of the relevant Compensation Breakdown
Guarantee of Payment (Applicable to Choice and Elite)

For application of Guarantee of Payment (GOP) before hospitalization please have your admission note ready but if you don't have one you can still submit a claim.

Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please feel free to contact either of following:
- Your Financial Consultant
- Cigna Customer Service Hotline : (852) 2560 1990 during office hours (Mon – Fri, 0900 - 1730, except Public Holidays).
- Cigna HealthFirst 24 hours Hotline at (852) 8100 3209 (applicable to Core, Choice and Cathay Premier)
- Cigna HealthFirst Elite 24 hours Hotline at (852) 8100 3269 (applicable to Elite)

To make a claim please login to our customer portal or register at  www.mycigna.com.hk or download our app from the app store or Google Play store.

When submitting a claim through mycigna or the app please have the below documents ready:

  • You will need to have your doctor completing an Accident or Medical Expenses Doctor Form (sample)
  • Medical receipts
  • Statement of charges from the hospital/ Hospital Invoice or Bill / Hospital charges breakdown list
  • Hospital Discharge Summary or any document issued by doctor/ hospital with diagnosis
  • Identity card copy of the Policyholder
  • if you have submitted a claim with another insurer, then you will also need a copy of the Compensation Breakdown from the other insurer(s)
Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please feel free to contact either of following:
- Your Financial Consultant
- Cigna Customer Service Hotline : (852) 2560 1990 during office hours (Mon – Fri, 0900 - 1730, except Public Holidays).
- Cigna HealthFirst 24 hours Hotline at (852) 8100 3209 (applicable to Core and Choice)
- Cigna HealthFirst Elite 24 hours Hotline at (852) 8100 3269 (applicable to Elite)

Please log in to our customer portal or register at www.mycigna.com.hk or download our app from the app store or Google Play store .

When submitting a claim through My Cigna or the app store please have the below documents ready:

  • Receipts from your treatment
  • Doctor's referral letter  if you are claiming for Specialist Consultation, Chiropractor, Physiotherapy, Laboratory Test and Long Term Medicine reimbursement.
  • If you have submitted a claim with another insurer then you will also need a copy of the Compensation Breakdown fromthe other Insurer(s)
Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please contact your Customer Service Team using the contact details on your policy/membership card or via Live Chat. We will be happy to assist you.

Please log in to our customer portal or register at  www.mycigna.com.hk or download our app from the app store or Google Play store .

When submitting a claim through My Cigna or the app please have the below documents ready:

  • You will need to have your doctor completing an Accident or Medical Expenses Doctor Form (sample)
  • Medical receipts
  • Statement of charges from the hospital/ Hospital Invoice or Bill / Hospital charges breakdown list
  • Hospital Discharge Summary or any document issued by doctor/ hospital with diagnosis
  • if you have submitted a claim with another insurer, then you will also need a copy of the Compensation Breakdown from the other insurer(s)
Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please contact your Customer Service Team using the contact details on your policy/membership card or via Live Chat. We will be happy to assist you.

Please log in to our customer portal or register at www.mycigna.com.hk or download our app from the app store or Google Play store .

When submitting a claim through My Cigna or the app store please have the below documents ready:

  • Receipts from your treatment
  • If you have submitted a claim with another insurer then you will also need a copy of the Compensation Breakdown fromthe other Insurer(s)
Remarks:

Your request will be processed immediately upon receipt of the form with complete information. Should you need further assistance, please contact your Customer Service Team using the contact details on your policy/membership card or via Live Chat. We will be happy to assist you.