Frequently Asked Questions

You can login to MyCigna HK App to submit the following policy change request :

• Basic Information
• Beneficiary
• Ownership
• Request for Policy copy or and Medical Report copy
• Premium Payment Information

The steps are as follows:

1. Log in to the MyCigna HK mobile application.
2. Click "Change Policy"
3. Select the item, enter the information, and submit the application

Should you need further assistance, please feel free to contact your Financial Consultant or Cigna Customer Service Hotline at (852) 2560 1990 during office hours (Mon – Fri, 0900 - 1900, except Public Holidays).

When you submit a claim through "MyCigna HK" mobile app, please have the below documents ready. Below required documents must be received within 90 days from the date on which medical expense were incurred (Please refer to actual policy terms and conditions).

• Completed Claim Form (Part I)
• Attending Physician Statement or Accident or Medical Expenses Doctor Form completed by your attending doctor (Part II of the Claim Form)
• Medical Receipt(s)
• Hospital statement of charges / invoice / bill with breakdown of charges
• Hospital Discharge Summary or any document(s) issued by doctor/hospital with diagnosis proof
• If you have submitted a claim to other insurer(s), please provide a copy of the relevant Compensation Breakdown