Insurance Premium Payment Methods - Cigna Healthcare HK

Payment Method

Important Note:

All payments should be made by Policy owner or the insured unless approval is obtained from Cigna



*Please send bank-in slip / e-banking payment record to us by email*

For General Insurance (CGI) - Bank : The Hong Kong and Shanghai Banking Corporation Ltd.
Payee Name : Cigna Worldwide General Insurance Company Limited
Bank Code : 004
Bank Account number : 808-194963-001



*Mail a crossed check to the business address below. Please write the applicant's name and policy number on the back of the cheque, cheque transfers usually take three working days to process. Please ensure sufficient delivery time and postage for correct delivery. Please do not mail cash/cash checks, promissory notes will not be accepted.

For General Insurance (CGI) –

Payee Name : Cigna Worldwide General Insurance Company Limited



*Bank account set up will take 6-8 weeks. Credit Card set up will take 15 working days*

  1. Log in to MyCigna Platform through website :
    or mobile APP :  “MyCigna HK”
  2. Go to “My Policy" > "Make a Change in Policy" > "Payment Information” > click on the policy and press “Next”
  3. Follow the questions and input details including payment, bank account / credit card and general information
  4. Click “Submit”



Company Address : 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Office Hours : Monday – Friday 9:00 am to 5:30pm (excepted Saturdays, Sundays and public holidays)
Email Address :
Customer Service Hotline : 2539-9222