Privacy Statement|Critical Illness Insurance|Hospital|Life|Cigna Worldwide Insurance

For your information



We know that when you visit us at, you depend on us to be as diligent about protecting your privacy on-line as we've always been in our more traditional interactions with you. We also know that you rely on us to provide products and services that meet each of your unique needs. To do both, we need to gather and protect certain information about you.

What kind of information does collect?
We've designed our Web site to capture two types of information: automatic tracking and individualized. The first allows us to see which topics interest you most; the second helps us service your accounts.

Automatic tracking information is gathered by following your "footsteps" through The route you and other visitors choose tells us a little something about the people who visit our site. We use aggregate numbers to compile statistics, monitor trends and track site usage. We also use the information to make sure our technology is compatible with yours. We're then better able to offer products and services that match your needs.

Individualized information can be anything you've provided to that identifies you or your accounts. For example: Your name, identity card number, birth date, address and names of your dependents are types of individualized information. We use this information to service your accounts. It's our policy to send and receive individualized information through encrypted channels only.

To use our secure services, "cookies" must be enabled. Cookies are small pieces of software that remain activated during your session in a secure area, then are deactivated when you log off. If you choose to disable cookies, you may find parts of our sites do not work. You can read more about cookies at

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What do you do with the information you collect about me?
We will not sell, rent or license your individualized information furnished by you to unless you authorize it. But we may need to use and/or transfer it within the Cigna family or to affiliate companies or with a third party vendor, within or outside Hong Kong, to perform administrative, technical, hosting, marketing or other functions that help us manage the site while providing service to you. Our third party vendors subscribe to the same privacy practices as

Except as noted above, we will not release individualized information to any other party unless required to do so by government authorities or legal process or as otherwise permitted by law.

We will retain individualized information for a period necessary to attain the specified purposes.

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What if I need to correct or remove information about me?
You can contact our Privacy Data Protection Officer (Address: 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong) by mail. Please do not e-mail individualized information unless you do so through a secure channel. We have a policy that prohibits us from communicating individualized information through non-secure e-mail.

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What if I don't want you to collect, use and distribute my information?
If you don't want to collect, use and distribute information about you, there are always traditional means of communication available to you. Simply pick up the phone or send your questions, comments and specific information by regular mail.

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About e-mail.
From time to time we may send informational, educational or promotional materials to you at the e-mail address you've provided.

Please remember that e-mail messages can be viewed by other Internet users while in transit. If you have individualized information to communicate, please contact your local customer service representative or e-mail us a request for your customer service representative to contact you.

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How secure is
Your individualized information at is protected from unauthorized access by a secure firewall and security infrastructure. When information is received, we employ extensive physical, electronic and procedural safeguards to maintain the security of your information. also conducts periodic reviews of its Web security to ensure that our electronic security safeguards remain up-to-date and effective.

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What about the links on your site? Are they secure?
Because we don't own or control all the sites linked from, we can't guarantee they're secure; therefore, we can not assume responsibility for all their privacy practices. If you enroll with a company that is not affiliated with or any Cigna company, we urge you to review the privacy policies of any of the Web sites you visit once you leave

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I'm not a Hong Kong customer. How do I fit into your privacy policies?
Your continued use of from places or countries other than Hong Kong means that you are giving your consent to have your individualized information processed outside those places or countries in accordance with the protection described in this Privacy Statement.

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I've switched my coverage to another company. What will you do with my information?
We will continue to treat your individualized information with the same confidentiality and respect we extend to all our valuable customers.

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Why is this Privacy Statement important to me?
Your visit to and any dispute over privacy is subject to this Statement, Personal Information Collection Statement of Cigna Hong Kong and our Legal Disclaimers/Conditions of Use including limitations of damages and the application of the laws of Hong Kong and exclusive jurisdiction of the courts of Hong Kong.

This statement is applicable only to information collected from you during your visit to We will display a prominent notice on the home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of, you agree to the terms of the Privacy Statement.

If you have any questions of comments concerning this Statement, please contact us by postal mail at:

16/F, 348 Kwun Tong Road,
Kwun Tong, Kowloon,
Hong Kong

Thanks for taking the time to read this Privacy Statement.

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Last Updated: April 2020