Privacy Statement

We've designed our website to capture two types of information: automatic tracking and personal information . The first allows us to see which topics interest you most; the second helps us service your accounts.

Automatic tracking information is gathered by following your "footsteps" through Cigna.com.hk. The route you and other visitors choose tells us a little something about the people who visit our website. As such, when you visit Cigna.com.hk, we may place cookies on your computer or device. Cookies are small pieces of text which are used to store information on web browsers. We use cookies to enhance your experience on our website. If you choose to disable cookies, you may find parts of our website do not work. You can read more about cookies at www.CignaGlobal.com/Cookie-Policy.

Personal information can be anything you've provided to Cigna.com.hk that identifies you or your accounts. For example: Your name, identity card number, birth date, address and names of your dependents are types of personal information. We use this information to service you and your accounts. It's our policy to send and receive personal information through encrypted channels only. Where you contact us through our contact form, provide personal information through our Login Portals, or otherwise provide personal information to us, the Personal Information Collection Statement of Cigna Hong Kong will apply.

Where you do not accept cookies, the functionality of our website may be limited.

Where you do not provide the required information when you contact us through our contact form, or on our Login Portals, we may not be able to provide you with our services or respond to your requests.

We use automatic tracking information such as those collected by cookies to help enable your use of Cigna.com.hk and its connected services. We use cookies to verify your account and to determine when you're logged in to allow you to access the experiences and features of Cigna.com.hk. We also use cookies to help keep the website secure and to protect its integrity and to enable features of the website to help store your preferences, track traffic analytics, monitor trends and to track site usage. We use aggregate numbers to compile statistics, monitor trends and track site usage. We also use the information to make sure our technology is compatible with yours.

We will collect and process personal information for the purposes set out in the Personal Information Collection Statement of Cigna Hong Kong and to provide you with our products and services.

We will not provide personal information provided by you for gain without your consent. However, we may need to share and transfer your personal information to other persons for purposes set out in the Personal Information Collection Statement of Cigna Hong Kong, such as our affiliated companies in the Cigna family or to third party vendors, within or outside Hong Kong, whom perform services for us including administrative, technical, hosting, marketing or other functions.

Except as noted above, we will not release personal information to any other party unless required to do so by government authorities or legal process or as otherwise permitted by law.

We retain your personal information for as long as necessary for the purposes set out in the Personal Information Collection Statement of Cigna Hong Kong, or otherwise agreed between you and us, unless otherwise required or permitted under applicable law. Where we no longer require your personal information for such specified purposes, we will take appropriate steps to securely delete or destroy your personal information.

In accordance with the Personal Data (Privacy) Ordinance (Cap. 486, laws of Hong Kong), you have the right to check whether we hold data about you and to seek access to such data, and require us to correct any data relating to you which is inaccurate. You can contact our Data Protection Officer (Address: 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong) by mail to make such a request. Please do not e-mail personal information unless you do so through a secure channel. We have a policy that prohibits us from communicating personal information through non-secure e-mail.

If you don't want Cigna.com.hk to collect, use and distribute information about you, there are always traditional means of communication available to you. Simply pick up the phone or send your questions, comments and specific information by regular mail.

From time to time we may send informational, educational or promotional materials to you at the e-mail address you've provided. Where we conduct direct marketing, we will only do this with your consent (which includes an indication of no objection). Please see Personal Information Collection Statement of Cigna Hong Kong for more detail.

Please remember that e-mail messages can be viewed by other Internet users while in transit. If you have personal information to communicate, please contact your local customer service representative or e-mail us a request for your customer service representative to contact you.

Your personal information at Cigna.com.hk is protected from unauthorized access by a secure firewall and security infrastructure. When information is received, we employ extensive physical, electronic and procedural safeguards to maintain the security of your information. Cigna.com.hk also conducts periodic reviews of its web security to ensure that our electronic security safeguards remain up-to-date and effective.

Because we don't own or control all the sites linked from Cigna.com.hk, we can't guarantee they're secure and we do not assume any responsibility for all their privacy practices. You may refer to “Links to Other Sites” in Legal Disclaimer & Conditions of Use for other relevant disclaimers in respect of these links. If you intend to visit a website that is not affiliated with Cigna.com.hk or any Cigna company, we urge you to review the privacy policies of any of the websites you visit once you leave Cigna.com.hk.

Your continued use of Cigna.com.hk from places or countries other than Hong Kong means that you are giving your consent to have your personal information processed outside those places or countries in accordance with the protection described in this Privacy Statement.

We will continue to treat your personal information with the same confidentiality and respect we extend to all our valuable customers and retain your personal information in accordance with the terms in “How long do we retain your data?” above.

Your visit to Cigna.com.hk and any dispute over privacy is subject to this Privacy Statement, Personal Information Collection Statement of Cigna Hong Kong and our Legal Disclaimers & Conditions of Use including limitations of damages.

This Privacy Statement is applicable only to information collected from you during your visit to Cigna.com.hk, which includes your use of our Login Portals. We will display a prominent notice on the Cigna.com.hk home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of Cigna.com.hk, you agree to the terms of this Privacy Statement.

If you have any questions of comments concerning this Statement, please contact us by postal mail at:

Data Protection Officer
16/F, 348 Kwun Tong Road,
Kwun Tong, Kowloon,
Hong Kong

Thanks for taking the time to read this Privacy Statement.