Individual Health Insurance
-
Voluntary Health Insurance Scheme
- Three Voluntary Health Insurance Scheme (VHIS) compliant plan options that provide the flexibility to select the medical coverage that best suits your needs.
- Cigna VHIS Series Overview
- Flexi Plan (Superior)
- Flexi Plan (SMM)
- Standard Plan
-
High-End Medical Plan
- 360-degree global health protection that covers every key stage of your health and wellness journey.
- Cigna HealthFirst Elite 360 Medical Plan
-
Global Health Plan (For Expats & HNW Clients)
- Premium global health plan for expatriates and high-net-worth clients, providing the most extensive worldwide coverage.
- Cigna Global Health Options Platinum Plan
Group Health Insurance
-
Global Health Benefits (For Employee)
- The most comprehensive, globally integrated health solutions tailored to meet diverse healthcare needs of your employees.
- Cigna Prime
-
Healthcare Insights
- Read our latest research and studies on health and wellness
- Know more
-
Your Health Plan, Your Growth Plan
- Learn how we can help your organization thrive
- Know more
Healthcare 360
-
Medical Value-added Service
- Adding value to your health plan to support every step of your healthcare journey.
- Day Procedure Centre Cashless Service
- Network List - Day Procedure Centres
- Cigna Care Manager Service
-
Discover your Movement Age
- We partnered with FLEXR Technologies Ltd to create Flex-ray, a tool to analyse your Movement Health across four functional areas.
- Start Now
About Us
-
About Us
- Learn about our commitment in improving the health and vitality of those we serve in Hong Kong since 1933.
- Know more
-
Newsroom
- Receive updates on Cigna Healthcare Hong Kong
- Press Releases
- Media Coverage
-
Careers
- Join our dedicated and dynamic team today
- Know more
Customer Service
-
Medical Value-added Service
- Day Procedure Centre Cashless Service
- Network List: Day Procedure Centres
- Cigna Care Manager Service
-
Useful Information
- Useful Forms
- Payment Method
- Levy
- FAQ
- Contact Us
Individual Health Insurance
-
Voluntary Health Insurance Scheme
-
High-End Medical Plan
-
Global Health Plan (For Expats & HNW Clients)
-
Medical and Health Series
Group Health Insurance
-
Global Health Benefits (For Employee)
-
Healthcare Insights
-
Your Health Plan, Your Growth Plan
Healthcare 360
-
Medical Value-added Service
-
Discover your Movement Age
-
Cigna Care Manager Service
-
Cigna Virtual Health Service
-
Smart Health
-
Health Insurance Basics
About Cigna Healthcare
-
About Us
-
Newsroom
-
Careers
Customer Service
-
Medical Value-added Service
-
Claims
-
Useful Information
Login
-
Individuals
-
Group Plan
-
Brokers
Customer Service
Customer Service
Here to assist you
Important Notice
Our customer service counter will serve customers who have made appointment with us.
We highly recommend customers to use our online self-support services available on MyCigna to access your policy information, submit claims, find doctors and request policy changes. You can download MyCigna app from the App store or Google Play.
You may also call our Customer Service Hotline at 2560 1990 or contact us via live chat on our website during office hours. Thank you.
| Telephone: | (852) 2560 1990 |
| Email: | enquiryhk@cignahealthcare.com |
| Fax: | (852) 2886 3722 |
| Address: | 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong |
| Telephone: | (852) 2992 7120 |
| Email: | enquiryhk_chlife@chubb.com* |
*From 1 July 2022, the personal accident, supplemental health, and life insurance business of Cigna in Hong Kong becomes part of Chubb. This has no impact on Cigna health products and customers purchasing such products. Please check our press release for details.
We are committed to providing excellent customer experience to you. We appreciate your valuable feedback for improving our entire service standard. If you are dissatisfied with our products or services, please let us know by email, post or hotline service listed below. We will acknowledge you within 1 working day upon receipt of your enquiry.
Address: 16/F, 348 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Email: hk.complaint_mgmt@cignahealthcare.com
Telephone: (852) 2560-1990 (Individual policy) | 800-969-955 (Global Health Benefits)
We also are committed to addressing all complaints fairly. However, if you are not satisfied with our handling of your complaint, you may forward the matter to the following independent investigation parties for deliberation.
Address: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail: icb.enquiry@icb.org.hk
Telephone: (852) 2520-2728
Address: 19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
E-mail: complaints@ia.org.hk
Telephone: (852) 3899-9983
Address: Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
E-mail: vhis_enquiry@healthbureau.gov.hk
Telephone: (852) 2529-8900
Enquiry Form
Thank You for your enquiry.
We will be in touch soon. We highly recommend customers to use our online self-support services available on MyCigna to access your policy information, submit claims, find doctors and request policy changes.
SORRY ABOUT THIS...
We are having trouble with your request. Please try again later.
Contact Us
Connect with us
Individual Health Insurance
Group Health Insurance
Health & Wellness
About Us
Customer Service
Cigna Worldwide General Insurance Company Limited has been authorized and regulated by the Insurance Authority to carry out general insurance business in or from the Hong Kong SAR. Cigna Worldwide General Insurance Company Limited ("Cigna Healthcare"), © 2025 Cigna Healthcare. All rights reserved