The fifth wave of COVID-19 is still rampant across Hong Kong with more than 1 million cases confirmed. Many buildings have even been found with viral load in sewage, stirring up the public's worries about being infected. Our customer, Mrs Wong, was afraid she was infected as COVID-19 symptoms showed up, so she sought online consultation services. On the recommendation of the Cigna's Care Manager, she later tried the Telehealth Service for appropriate treatment.
Early Symptoms of Fever and Sore Throat
Only symptoms such as mild fever and sore throat appeared in Mrs Wong's early-stage infection. She thought they resulted from sleep deprivation or heaty food. Her condition gradually deteriorated, with a rising body temperature and coughs even after taking medicine for fever and pain. She was worried about being infected with COVID-19 and, taking a rapid antigen test, the infection was confirmed by a positive result.
Fear of Spreading to Family Members after Infection
Mrs Wong felt anxious and helpless at the thought that her condition would deteriorate and she would spread the virus to her husband. She suffered from a severe sore throat and had pain when eating, "feeling like razor blades are cutting your throat" as some patients shared their experiences online. Also, as her medicines at home were almost running out, she called her family doctor nearby but found that many clinics suspended face-to-face services to patients with related symptoms like fever.
Considering that the A&E departments of public hospitals were full, she did not want to rush there for medical treatment. She then looked for online consultation services and finally approached Cigna for help. Our Care Manager then introduced the Cigna Virtual Health Service to her. Mrs Wong was fortunate to be able to consult a doctor online and be appropriately diagnosed with medicines delivered all on the same day, bringing her illness under control. At the same time, she obtained some medical advice and advice on preventive measures to reduce the risk of spreading the virus to her family during the home quarantine period.
Cold-like Symptoms after Infected with Omicron
Patients infected with the virus, including the Omicron variant, may suffer from headaches, fatigue, sneezing, runny nose, fever and body pain, similar to symptoms of a cold. Some people may have no apparent signs after being infected and unknowingly infect their family members living in the same household. According to Dr Wilson Lam, a specialist in infectious diseases, cough, runny nose, headache and so on are all the typical symptoms of infection. The following conditions may be a warning sign of severe complications and the patient should be sent to the hospital immediately to reduce the risk of death.
Symptoms of pneumonia:
- apparent coughing, with sputum increased
- shortness of breath
- rapid breathing or difficulty in breathing when sitting or lying down
Symptoms of encephalitis:
- slow response
- severe headaches
- nausea
- confusion
Cigna’s Care Manager Provides You with Heart-warming Services
At present, Cigna’s customers can receive our Healthcare Concierge Service when receiving treatment, including a dedicated Care Manager for follow-up. The services are as follows:
- Staffed by registered nurses and provide customers with professional advisory if they are facing health issue
- Understands and analyzes the health condition of customers, and offers network doctor options
- Coordinates and follows up on hospital surgery or treatment arrangements and post-surgery visit
- Provides information on improving health, and post-discharge follow-up in person(for example, arranging post-discharge physiotherapy, nutrition guidance, meal delivery service, and more)
- Refers you to personalized services (for example, local limousine transportation to the hospital, nursing arrangements, virtual consultation, medication delivery, home modification, and more)
- Provides emotional support for customers and their family
- Helps arrange “Cigna Health Services At Home” to reduce the risk of infection
The above content is adapted from real cases. Should you have any questions regarding the above case, please contact Cigna for inquiries.
The content of the article cannot substitute for professional opinions or diagnosis of the attending doctors. Should you have any questions regarding the medical treatment plan, please consult your attending doctor.
The content of the above article is for reference only, and Cigna does not warrant or make any representation regarding the accuracy and completeness of the related content and information. Cigna shall not be liable for any damages, indemnities, costs or other expenses arising out of the related content and information.
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