Cigna TeleHealth Service
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About Cigna Telehealth Service
Enjoy convenient access to virtual health consultations—anytime, anywhere.
To bring you the benefits of virtual health services, Cigna Healthcare has partnered with Teladoc Health, a global leader in whole-person virtual care. Teladoc Health was ranked #1 among direct-to-consumer providers in the J.D. Power 2021 U.S. Telehealth Satisfaction Study, setting new standards for unified care experiences.
Telehealth consultations available any time, any place
With this service, you can arrange to speak directly with trusted healthcare professionals anywhere1 in the world anytime2, all delivering a global standard of care. In many territories1 they have the qualification to diagnose and prescribe medication (within safe prescribing guidelines). It’s convenient, fast, and easy to plan.
Rapid access to medical services
Cigna Telehealth Service enables you to schedule a phone call with a doctor typically within 4 hours, while video appointments can be scheduled on the same day of your initial booking request2. Phone and video consultations are available from 8am to 8pm (Hong Kong time), seven days a week (excluding public holidays).
Access to doctors worldwide for most basic medical issues
Cigna Telehealth Service is a truly worldwide offering that puts you in touch with the qualified healthcare professionals from around the globe. Wherever you may be travelling in the world, you’ll have access to a global standard of care. It’s healthcare you can trust, arranged to suit your needs.
One mobile device is the door to your virtual health consultation
Managing your telehealth virtual doctor consultations is easy – everything is handled through MyCigna app. The phone and in-app video options mean you have all the information at your fingertips whenever you need it. Using MyCigna app, you can find a doctor, choose a consultation time, and attend unlimited3 virtual consultation easily.
Remarks:
- Subject to the regulation requirements of licensed physician to providing service in the location.
- Subject to operating hours and availability of doctors. If you are outside of Hong Kong, a Phone Call / Video Call will be scheduled within 48 hours.
- The operating hours of the Cigna Telehealth Service are from 8am to 8pm (HK time) Monday to Sunday, except for public holidays. Video consultations are subject to availability.
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Cigna Worldwide General Insurance Company Limited has been authorized and regulated by the Insurance Authority to carry out general insurance business in or from the Hong Kong SAR. Cigna Worldwide General Insurance Company Limited ("Cigna Healthcare"), © Cigna Healthcare. All rights reserved
