About CIGNA

Our Mission

CIGNA (NYSE:CI), a global health service company, is dedicated to its mission of helping the people we serve improve their health, well-being and sense of security. CIGNA operating subsidiaries provide an integrated suite of medical, dental, behavioral health, pharmacy and vision care benefits, as well as group and individual life, accident and disability insurance, to millions of people throughout the United States and around the world.

As a health service company, our involvement with customers of all kinds goes deeper than handling insurance claims.

Employers look to us for the expertise, services and tools that help improve the health, well-being and sense of security of their employees, whether at home or on international assignment. Our individual customers seek our guidance in making informed health care decisions and rely on our insurance products and services to enhance their financial security. Business partners seek our direct marketing expertise to enrich their loyalty programs and services to their customers.

Our History

From our roots in the U.S. cities of Philadelphia, Pennsylvania and Hartford, Connecticut, CIGNA has grown and diversified. Today, the CIGNA companies maintain networks of sales and service offices in major markets around the globe, maintaining a staff of some 30,000 worldwide. CIGNA has approximately 66 million customer relationships around the globe. CIGNA Corporation had consolidated shareholders' equity of approximately U.S. $ 6.7billion at year-end 2010, and full year 2010 consolidated revenues of U.S. $21.3 billion. CIGNA and its subsidiaries constitute one of the largest investor-owned health service organizations in the United States.

Our Commitment to Our Customers

Serving our customers is a privilege and responsibility. We will be easy and uncomplicated to work with. We will treat customers as real people. We will help customers when they are in need. Customers of CIGNA will experience a difference... the power of an organization that explores possibilities instead of limitations – all aimed at helping the people we serve lead healthier lives.

We will...

treat customers with respect and dignity
protect customers' financial security
help keep people well
offer strong support and high quality service to customers
expand access to care through our worldwide network of doctors and hospitals