Claims Procedure

To make a claim, please send the completed form(s) and documents to the address as stated in the Claim Form under the different insurance plans below and note the documents required for your claim submission.

Life (including Credit Life)

• Completion of Death Claim Form
• Original death certificate of insured person.
• Identity card copies of the Life Insured & Beneficiary.
• Proof of relationship between Life insured and beneficiary
• Return of original Life Insurance Policy
• Death Investigation report or post mortem report, if any

Accident (bonesetter expenses, medical reimbursement and temporary total disability)

• Completion of Accident Claim Form
• Original medical receipt is required for medical reimbursement benefit
• Sick Leave Certificate issued by attending physician/hospital
• Identity card copy of the Policyholder

Medical Expense Reimbursement

• Completion of Hospital/Medical Expense Claim Form
• Original medical receipts
• Related medical documentation issued by attending physician/hospital
• Identity card copy of the Policyholder

Hospital Cash/Income

• Completion of Hospital/Medical Expense Claim Form
• Hospital Confinement receipt copy
• Related medical documentation issued by attending physician/hospital
• Identity card copy of the Policyholder

Dread Disease

• Completion of Dread Disease Claim Form for Cancer, Myocardial Infarction, Stroke or others Major Illnesses.
• Related medical documentation issued by attending physician/hospital, i.e. Pathology report…
• Identity card copy of the Policyholder

Total and Permanent Disability

• Completion of Disability Claim Form.
• Related medical documentation issued by attending physician/hospital
• Physical examination of the insured if it is necessary
• Identity card copy of the Policyholder

CIGNA HealthFirst Medical Insurance Series

For Claim Application:

• Completion of CIGNA HealthFirst Series Claim Application Form
• Original medical receipts
• Related medical documentation issued by attending physician/hospital
• Identity card copy of the Policyholder

For application of Guarantee of Payment(GOP) before hospitalization:

• Completion of CIGNA HealthFirst Series Hospital Pre-admission Form

Group Out-Patient/Clinical Expense Reimbursement

• Completion of Group Out-Patient Claim Form.
• Original medical receipts
• Related medical documentation issued by attending physician/hospital