Claims Procedure

To make a claim, please send the completed forms and documents to us. Address: 25/F, Sunning Plaza, 10 Hysan Avenue, Causeway Bay, Hong Kong. Please note the documents required for claim submission under different insurance plans below.

Life (including Credit Life)

• Completion of Death Claim Form
• Original death certificate of insured person.
• Identity card copies of the Life Insured & Beneficiary.
• Proof of relationship between Life insured and beneficiary
• Return of original Life Insurance Policy
• Death Investigation report or post mortem report, if any

Accident (bonesetter expenses, medical reimbursement and temporary total disability)

• Completion of Accident Claim Form
• Original medical receipt is required for medical reimbursement benefit
• Sick Leave Certificate issued by attending physician/hospital
• Identity card copy of the Policyholder

Medical Expense Reimbursement

• Completion of Hospital/Medical Expense Claim Form
• Original medical receipts
• Related medical documentation issued by attending physician/hospital
• Identity card copy of the Policyholder

Hospital Cash/Income

• Completion of Hospital/Medical Expense Claim Form
• Hospital Confinement receipt copy
• Related medical documentation issued by attending physician/hospital
• Identity card copy of the Policyholder

Dread Disease

• Completion of Dread Disease Claim Form for Cancer, Myocardial Infarction, Stroke or others Major Illnesses.
• Related medical documentation issued by attending physician/hospital, i.e. Pathology report…
• Identity card copy of the Policyholder

Total and Permanent Disability

• Completion of Disability Claim Form.
• Related medical documentation issued by attending physician/hospital
• Physical examination of the insured if it is necessary
• Identity card copy of the Policyholder

Group Out-Patient/Clinical Expense Reimbursement

• Completion of Group Out-Patient Claim Form.
• Original medical receipts
• Related medical documentation issued by attending physician/hospital